Case Number 3417
Request Date 02/01/2014
Completion Date 10/04/2014

 

Details of the Request

  1. If you have a maternity unit within your trust please state (a) how many births were carried out there in the 2012/13 financial year and (b) how many complaints were lodged relating to maternity over the same time period? This should include all complaints about ante-natal, obstetric, midwifery and maternity care.
     
  2. Please provide me with a summary of the nature of all of these complaints with a brief one-sentence summary of what was key issue of the complaint was.

 

Details of the Response

  1. There were 4159 births in 2012/13.
     
  2. There were 25 complaints pertaining to maternity care for the financial year ending 2012/13. A one sentence summary of the nature of the complaint is outlined below.
  • Discrepancies about recording of events surrounding delivery.
  • Concerns surrounding care at a pre-term delivery.
  • Concerns about antenatal care and surrounding labour management.
  • Complaint about delivery, labour, and postnatal care including breastfeeding.
  • Concerns about management of labour.
  • Complaint about labour and postnatal care.
  • Complaint about management of labour and postnatal care.
  • Complaint regarding postnatal care including discharge plans.
  • Complaint regarding management of a vulnerable situation by midwives.
  • Concerns about antenatal care and management of labour.
  • Complaint about postnatal communication and care.
  • Complaint regarding management surrounding labour.
  • Complaint pertaining to the labour ward policy on family.
  • Access to maternity unit at time of labour.
  • Complaint regarding the cleanliness of the postnatal ward room.
  • Complaint on care in third trimester, management of labour, and postnatal care.
  • Concerns regarding conduct of staff during delivery.
  • Complaint about peripartum care and postnatal care.
  • Complaint regarding antenatal community midwifery.
  • Complaint about delivery and postnatal care.
  • Complaint about management of high risk labour.
  • Complaint about communication and care at labour and postnatally.
  • Complaint regarding communication and record keeping surrounding labour.
  • Complaint related to the Early Pregnancy Unit.
  • Complaint related to the Early Pregnancy Unit.