Case Number 3504
Request Date 21/02/2014
Completion Date 14/10/2014

 

Details of the Request

  • The number of patients admitted to the Trust who are deaf. Please provide data for the past 4 years up until the date this request was received (January 2010 - the date this request was received).
     
  • The number of times the Trust has provided a sign language interpreter for deaf patients. Please provide data for the past 4 years up until the date this request was received (January 2010 - the date this request was received).
     
  • Details of any contracts the Trust has with third party organisations providing external sign language interpreters. Please provide information covering the past four years up until the date this request was received.
     
  • The number of complaints the Trust has received concerning sign language interpreters. Please provide data for the past 4 years up until the date this request was received (January 2010 - the date this request was received).

 

Details of the Response

1) The number of patients admitted to the Trust who are deaf. Please provide data for the past 4 years up until the date this request was received (January 2010 - the date this request was received).

Year Deaf Patients
2010 607
2011 501
2012 313
2013 394
2014 87

 

2) The number of times the Trust has provided a sign language interpreter for deaf patients. Please provide data for the past 4 years up until the date this request was received (January 2010 - the date this request was received).

Calendar Year 2010: 31 – of which 29 were British Sign Language and 2 were Speech to Text Reporting (NB this is the minimum number as not all invoice images could be viewed)
Calendar Year 2011: 69 – of which 63 were British Sign Language and 6 were Speech to Text Reporting (NB this is the minimum number as not all invoice images could be viewed)
Calendar Year 2012: 78 – of which 75 were British Sign Language and 3 were Speech to Text Reporting (NB this is the minimum number as not all invoice images could be viewed)
Calendar Year 2013: 58 – all British Sign Language

 

3) Details of any contracts the Trust has with third party organisations providing external sign language interpreters. Please provide information covering the past four years up until the date this request was received.

The Trust has no formal contracts for external sign language interpreters. There are Framework Agreements available by NHS Commercial Solutions but these have not been utilised.

 

4) The number of complaints the Trust has received concerning sign language interpreters. Please provide data for the past 4 years up until the date this request was received (January 2010 - the date this request was received).

The Trust received 1 formal complaint and 1 complaint via the Patient Experience Office in the four year period.