Case Number 3668
Request Date 17/06/2014
Completion Date 08/12/2014

 

Details of the Request

I would like to request the following information in relation to healthcare assistants (HCAs) working for the NHS.

 

1. Details of all complaints made against HCAs since January 1, 2010. More specifically:

a) The total number of complains made against HCAs for each calendar year since January 2010

b) For each case, the date of the complaint made, a brief description of the allegations, whether there was a case to answer, whether the complaint was upheld and details of any subsequent action taken (including, but not restricted to written warning, verbal warning, restricted duties, sacked, suspended etc)

c) How many HCAs have faced misconduct hearings since January 1, 2101? For each case, please provide a breakdown of the nature of the misconduct hearing, and the outcome.

 

2. Details of DBS/CRB checks carried out on healthcare assistants since January 1, 2010. More specifically:

a) How many healthcare assistants began their employment with the trust, without a relevant DBS/CRB check being completed?

b) For each case, please state the date, and how long the HCA worked at the trust before the revelant DBS/CRB check was completed

c) Please disclose how many HCAs were found to have a previous caution or conviction during their employment with the trust

d) For each case listed in 2c) please describe the previous caution or conviction discovered and the subsequent action taken against them

 

Details of the Response

1. Details of all complaints made against HCAs since January 1, 2010. More specifically:

a) The total number of complains made against HCAs for each calendar year since January 2010

  • 2010 – 1
  • 2011 – 1
  • 2012 – 3
  • 2013 – 0
  • 2014 to date: 2

 

b) For each case, the date of the complaint made, a brief description of the allegations, whether there was a case to answer, whether the complaint was upheld and details of any subsequent action taken (including, but not restricted to written warning, verbal warning, restricted duties, sacked, suspended etc)

See below:

Anonymised description Received Division If case to answer If upheld If action taken
Family raised concern about patient's dignity and personal needs care, and clinical care. November 2010 Medicine Yes Yes Re-education
Unprofessional behaviour August 2011 Medicine Inconclusive. Inconclusive. Staff re-educated.
Poor clinical care May 2012 Trauma, Orthopaedics, Diagnostics, Therapies. no    
Concern over patient dignity and clinical care. August 2012 Medicine Yes. Yes. Close supervision
complaint about unprofessional behavour October 2012 Medicine yes Yes. re-education
Concern about poor patient care January 2014 Medicine yes yes staff apologised
Concern about poor patient care June 2014 Medicine Yes. Yes. re-education

 

c) How many HCAs have faced misconduct hearings since January 1, 2010? For each case, please provide a breakdown of the nature of the misconduct hearing, and the outcome.

  • 2010 – 1 x conduct/mistreatment of patient, outcome – dismissed
  • 2011 – 2 x fraud, both resulted in summary dismissal
  • 2012 – 1 x conduct, outcome – dismissed
  • 2013 – 2 x conduct, both resulted in final written warning
  • 2014 – 1 x conduct/dishonesty, outcome – dismissal, 1 x conduct, outcome – final written warning

 

2. Details of DBS/CRB checks carried out on healthcare assistants since January 1, 2010.

For new recruits and as part of our recruitment process all successful candidates have to complete an on line DBS check through our external provider. Successful applicants have to present themselves to Human Resources for identity checks. The checks are input onto the on-line DBS system and checks completed. Successful candidates are unable to start work until they have been DBS cleared.

 

a) How many healthcare assistants began their employment with the trust, without a relevant DBS/CRB check being completed?

Successful candidates are unable to start work without a relevant DBS check.

 

b) For each case, please state the date, and how long the HCA worked at the trust before the revelant DBS/CRB check was completed

See (a) above.

 

c) Please disclose how many HCAs were found to have a previous caution or conviction during their employment with the trust

The Trust does not hold records of previous cautions or convictions centrally as legally we are not able to retain such information. All substantive HCAs are DBS checked every 3 years following their last DBS check during the course of their employment in the same way as Item 2 above. All bank HCAs are DBS checked every year. Any disclosures are dealt with accordingly.

 

d) For each case listed in 2c) please describe the previous caution or conviction discovered and the subsequent action taken against them

None recorded.