Case Number 3716
Request Date 17/07/2014
Completion Date 11/08/2014

 

Details of the Request

  1. How many patient-facing staff within your Trust have been physically and/or verbally abused by the public - specifically in A&E units and Urgent Care Centres - in the last 3 complete years?
     
  2. Please provide me with either a breakdown or a list of the type of patient-facing staff affected? E.g. Doctors, nurses, receptionists, security staff, cleaners etc.
     
  3. Please provide me with a breakdown of incident type or the top 5 most common occurrences

 

Details of the Response

1. How many patient-facing staff within your Trust have been physically and/or verbally abused by the public - specifically in A&E units and Urgent Care Centres - in the last 3 complete years?

The number of incidents reported are as shown below:

  • 2011/12 - 27
  • 2012/13 - 19
  • 2013/14 - 20

 

2. Please provide me with either a breakdown or a list of the type of patient-facing staff affected? E.g. Doctors, nurses, receptionists, security staff, cleaners etc.

The Trust does not hold this data.

 

3. Please provide me with a breakdown of incident type or the top 5 most common occurrences

The incidents are only divided by verbal or physical abuse:

  • 2011/12 - 19 verbal, 8 physical
  • 2012/13 - 7 verbal, 12 physical
  • 2013/14 - 7 verbal, 13 physical