Case Number 8156
Request Date 31/08/2021
Completion Date 20/09/2021

 

Details of the Request

1. In the past three years has your organisation:

  • Had any ransomware incidents? (An incident where an attacker attempted to, or successfully, encrypted a computing device within your organisation with the aim of extorting a payment or action in order to decrypt the device?) If yes, how many?
  • Had any data rendered permanently inaccessible by a ransomware incident (i.e. some data was not able to be restored from back up.)
  • Had any data rendered permanently inaccessible by a systems or equipment failure (i.e. some data was not able to be restored from back up.)
  • Paid a ransom due to a ransomware incident / to obtain a decryption key or tool? If yes was the decryption successful, with all files recovered?
  • Used a free decryption key or tool (e.g. from https://www.nomoreransom.org/)? If yes was the decryption successful, with all files recovered?
  • Had a formal policy on ransomware payment? If yes please provide, or link, to all versions relevant to the 3 year period.
  • Held meetings where policy on paying ransomware was discussed?
  • Paid consultancy fees for malware, ransomware, or system intrusion investigation. If yes at what cost in each year?
  • Used existing support contracts for malware, ransomware, or system intrusion investigation?
  • Requested central government support for malware, ransomware, or system intrusion investigation?
  • Paid for data recovery services? If yes at what cost in each year?

 

Details of the Response

1. In the past three years has your organisation:

a. Had any ransomware incidents? (An incident where an attacker attempted to, or successfully, encrypted a computing device within your organisation with the aim of extorting a payment or action in order to decrypt the device? ) No
b. Had any data rendered permanently inaccessible by a ransomware incident (i.e. some data was not able to be restored from back up.) N/A
c. Had any data rendered permanently inaccessible by a systems or equipment failure (i.e. some data was not able to be restored from back up.) N/A
d. Paid a ransom due to a ransomware incident / to obtain a decryption key or tool? N/A
e. Used a free decryption key or tool (e.g. from https://www.nomoreransom.org/)? N/A
f. Had a formal policy on ransomware payment? No
g. Held meetings where policy on paying ransomware was discussed? No
h. Paid consultancy fees for malware, ransomware, or system intrusion investigation No
i. Used existing support contracts for malware, ransomware, or system intrusion investigation? Yes
j. Requested central government support for malware, ransomware, or system intrusion investigation? No
k. Paid for data recovery services? No
l. Used existing contracts for data recovery services? No
m. Replaced IT infrastructure such as servers that have been compromised by malware? No
n. Replaced IT endpoints such as PCs, Laptops, Mobile devices that have been compromised by malware? No
o. Lost data due to portable electronic devices being mislaid, lost or destroyed? 2020 = 1 incident

 

2. Does your organisation use a cloud based office suite system such as Google Workspace (Formerly G Suite) or Microsoft’s Office 365?

Yes

 

a. If yes is this system’s data independently backed up, separately from that platform’s own tools?

No

 

3. Is an offsite data back-up a system in place for the following? (Offsite backup is the replication of the data to a server which is separated geographically from the system’s normal operating location site.)

a. Mobile devices such as phones and tablet computers N/A b. Desktop and laptop computers N/A c. Virtual desktops Yes d. Servers on premise Yes e. Co-located or hosted servers Yes f. Cloud hosted servers Yes g. Virtual machines No h. Data in SaaS applications No i. ERP / finance system N/A j. We do not use any offsite back-up systems

 

4. Are the services in question 3 backed up by a single system or are multiple systems used?

Multiple

 

5. Do you have a cloud migration strategy?

Yes

 

If so is there specific budget allocated to this?

No

 

6. How many Software as a Services (SaaS) applications are in place within your organisation?

1

 

a. How many have been adopted since January 2020?

1