Useful Contact Numbers

If you can’t find the number you are looking for, please contact the hospital switchboards who will be able to connect you to the department directly.

We welcome calls from patients via the Text Relay service - simply prefix all numbers with 18001.

If you have an impairment or sensory loss and have specific communication needs please let our operator know.

If you have any difficulties getting through, do let us know at This email address is being protected from spambots. You need JavaScript enabled to view it.. We can pass on a message to the correct department or fix any issues you may find on our webpages.

Ashford Hospital

St. Peter’s Hospital

Outpatient Appointments

If you need to change or cancel your appointment please give us as much notice as possible by calling the appointment centre on 01784 884351.

Patient Advice and Liaison Service (PALS)

You can contact the PALS team Monday to Friday 9.00 am to 5.00 pm by:

• Asking any Reception staff to contact the PALS team for you
• Asking a member of staff from your ward or outpatients department to contact the PALS team on your behalf

Telephone: 01932 723553

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Complaints and Compliments

The Trust is aware that on occasion people may wish to complain about their experiences at Ashford and St Peter’s Hospitals. The Trust takes complaints very seriously and will endeavour to investigate and respond to your concerns professionally and promptly. We have leaflets which will give you information about how the NHS complaints procedure works and how to go about making a complaint.

Telephone: 01932 722612

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Freedom of Information Requests

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities with full access granted in January 2005. The Act sets out exemptions to that right and places certain obligations on public authorities.

In line with the Freedom of Information Act legislation, Ashford and St. Peter’s Hospitals NHS Trust has published key documents that you can download or request from our Freedom of Information Co-ordinator.

Address:
Information Services, St. Peter’s Hospital

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Access to Health Records

We are not allowed to release any confidential materials under the Freedom of Information Act; however you have “subject access” rights to see your own health records under the Data Protection Act 1998.

Please contact our Subject Access Request Team:

• St. Peter’s Hospital
  Health Records Department
  Guildford Road, Chertsey, KT16 0PZ
• This email address is being protected from spambots. You need JavaScript enabled to view it.

They will be able to advise you on the release forms you will need to complete and how to obtain maternity and other records. There may be a charge for this service. Please note that the Trust is only obliged to hold records for the standard time limit under the NHS guidelines (usually 8 years but this is extended to 15 years for clinical trials, and up to 25 for child/maternity records).

As the Trust only covers acute services, you will need to contact Surrey and Borders Partnership NHS Trust for mental health records.

Other NHS Contacts