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The cleanliness of any hospital environment is important for infection prevention and control and patient well being. Cleaning staff play an important role in quality improvement, in the confidence the public has in hospitals, and in reducing infection related risks.

The purpose of developing a plan for cleaning is to provide focus for this important initiative and this was first issued in 2003.

It was necessary to develop a plan to reflect the publication of the Matrons charter and the revised Healthcare cleaning manual, published in 2009. The Revised Healthcare Cleaning Manual has a complementary relationship with other cleaning-related publications: The National Specifications for Cleanliness in the NHS, published by the National Patient Safety Agency (NPSA), and Revised Guidance on Contracting for Cleaning, published by Department of Health (DH).

The revised National specifications for cleanliness recognises that, whilst many improvements in the standards of cleanliness have been made over recent years within in the NHS, there is still much work to be done. All too often, cleaning contracts (in-house or out-sourced) are driven by price, with insufficient focus and weighting being placed on quality. This new document clearly sets out the minimum cleaning frequencies in order for hospitals to achieve the national specifications.


The broad principles that have been used to develop the cleaning plan

  • The understanding of the performance issues of the housekeeping services department.
  • The development of specific objectives to enable housekeeping services to meet the national standards for cleanliness in the NHS.
  • The development of a performance management framework to ensure implementation.
  • The development of a monitoring process by which the trust can monitor progress.


Objectives of the cleaning plan

  • To ensure that Housekeeping Services can over a period of time meet and maintain the requirements of National standards for cleanliness in the NHS.
  • To respond to the challenges set by a more informed and involved public, with high expectations of cleanliness in hospitals.
  • To assist the trust in creating the right environment for patients through cultural change by providing a new focus for staff through effective leadership.
  • To ensure that housekeeping services secures and retains the manpower required to meet the demands of the future.


Policy Details

Download: PDF version
Compiled by: William Britton, Head of Facilities Support Services
Ratified by: Non Clinical Risk Committee
Date Ratified: November 2019
Date Issued: January 2020
Review Date: April 2021
Target Audience: All staff
Contact name: William Britton, Head of Facilities Support Services