The aim of this policy is to provide guidance in relation to enabling written and verbal communication between practitioners, staff and patients where communication needs exist. The intended outcomes are that the patient understands the practitioner's communication and that the practitioner understands the patient's communication. It is the practitioner's responsibility to ensure that this occurs and that where necessary an appropriate interpreter, and or translator, are used to facilitate this (see Crown 1995). An appropriate interpreter or translator will have the relevant competency at an appropriate level.
Communication needs include:
- Auditory impairment
- Visual impairment
- Cognitive impairment
- Expressive impairment
- Non-English speakers/readers
And any combination of the above. In addition, children have specific interpreting needs which have been highlighted as a result of recent inquiries (for example, Crown 2003, Children Act 2004).
|Compiled by:||Diane Lashbrook, Matron, Ambulatory Care Division|
|Ratified by:||Senior Nursing & Midwifery Leadership Committee|
|Date Ratified:||October 2013|
|Date Issued:||October 2013|
|Review Date:||October 2015|
|Target Audience:||All staff|
|Contact name:||Diane Lashbrook, Matron, Ambulatory Care Division|