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Policy Statement

This policy forms part of Ashford & St. Peter’s Hospitals NHS Foundation Trust’s (ASPH’s) commitment to create a positive culture of respect for all individuals including staff, patients, their families and carers as well as community partners. The Trust’s values (the ‘4P’s’) and Staff Pledge are integral to all aspects of day-to-day life in the organisation and underpin the application of all our employment policies and procedures.

Anyone working in the Trust may, at some time, have problems or concerns about their work, working conditions or relationships with colleagues that they wish to talk about with management. It is expected that the vast majority of such issues will be resolved through informal local discussion. Where such an approach fails to resolve the matter to the employee’s satisfaction, and they wish to discuss the matter further, the grievance procedure is the approach to taking the matter forward, where possible to resolution.

The grievance procedure is used by the Trust to deal formally with employees' grievances and aims to settle grievances fairly and as quickly as possible. This policy is applicable to all Trust employees.

Issues that may cause grievances include:

  • the application of national and local terms and conditions of employment
  • health and safety related matters
  • working environment
  • perceptions of unfair or unequal treatment, including potential discrimination
  • decisions made by managers in relation to members of staff and/or their work


Policy Details

Download: PDF version
Compiled by: HR Business Partners and Advisors
Ratified by: Trust Executive Committee
Date Ratified: October 2017
Date Issued: October 2017
Review Date: October 2020
Target Audience: All staff
Contact name: HR Business Partners and Advisors