Questions asked in 2008

Details: Last Updated: Tuesday, 18 February 2014 11:11

January 2008

Plans for isolating patients in the event of a pandemic of virulent influenza
Details of hospital's contract with GPs and the performance indicators written into contract
How many employees were eligible to have their maternity pay recovered?
Have you capped the number of women booked to have babies in your maternity unit?
On how many occasions have you had to close your labout unit because they were full?
What alternative arrangements have been made for when your materity has been closed?
Have you seen your funding for maternoty services reduced over the last five years?
List the number of midwives and other support staff employed (last five years)
On average, how much time do midwies spend with women during and after labour?
Are you satisfied that you have sufficient capacity for the expected level of births?
What % of births are by caesarean section and by home birth?
Questionnaire covering customer satisfaction
How many urine cultures were performed (Q1 to Q3 2007/08)?
How many urine cultures were ante-natal (Q1 to Q3 2007/08)?
How many non ante-natal urine cultures were from men (Q1 to Q3 2007/08)?
How many female non ante-natal cultures grew a bug / mixed growth / NG / NSG?
How many urine samples were taken from catheterised women?
How many catheterised female samples grew a bug / mixed growth / NG / NSG?
How many male samples grew a bug / mixed growth / NG / NSG?
How many wards does the Trust have?
How many of the wards are considered to be mixed sex wards?
How many of the wards are considered to be single sex wards?
How many wards did the hospital have at the end of the financial year 2001/02?
How many wards at the end of 2001/02 were considered mixed sex wards?
How many wards at the end of 2001/02 were considered single sex wards?
How many wards did the hospital have at the end of the financial year 2005/06?
How many wards at the end of 2005/06 were considered mixed sex wards?
How many wards at the end of 2005/06 were considered single sex wards?
Name of IT manager
Name and contact details of ICT / IT lead

February 2008

Number of occasions the maternity unit was closed to admissions due to capacity
Which patients are routinely screened for MRSA and C Diff in the Trust?
What is the Trust policy for dealing with patients infected with MRSA and C Diff?
Which wards / units are deemed low, moderate or high risk in relation to HAIs?
Is there a written antibiotic policy or guidelines for the Trust? Is compliance monitored?
Is training provided for staff on antibiotic use and measures to prevent infection outbreaks?
Does your Trust follow up / investigate deaths associated with HAIs?
How many cases of MRSA and C Diff been found in staff (last five years)?
Does your Trust routinely screen staff for MRSA and C Diff?
Does your Trust have a dedicated isolation wards for patient for a MRSA / C Diff outbreak?
How many times have you closed wards due to outbreaks of HAIs (last five years)?
Please list all HAIs which are covered by a voluntary reporting scheme
Do you record data on incidents of HAIs outside of hospitals?
Copies of Estates and Facilities management strategies
Are patients undergoing surgery tested for MRSA if they had stayed in the hospital before?
Copy of the prescribing formulary for the Trust and PCTs as well as other corporate documents
Number and details of any date protection breaches reported by staff or public (2007)
Are PALS staff in the hospital given free tea and coffee during their working day?
Details of equipment recorded lost or stolen (2005/06 to 2007/08)
Details of the most recent patient record availability audit (OP, elective and A&E)
Copy of IM&T strategy, ICT structure and IM&T business plan
How many cases of foetal alcohol syndrome have been diagnosed (last five years)
Name and contact details for records, office and service managers
Patient information during antenatal admissions to Joan Booker ward
Details of organisations that the Trust has purchased goods and services (last three years)
Copy of clinical governance / quality monitoring reports on independent mental health providers

March 2008

How many patient places do you have in admission units and average occupancy rate?
How many patients were taken to admission units per year (last five years)?
What is the length of time per stay of patients in admission (last five years)?
What recent advice have you received from the DoH on optimum stay in admission units?
How many patients have spent more than 4 hours in A&E each year (last five years)?
List of all equipment with costs purchased by the Trust (2005/06 and 2006/07)
Number of wards in which single sex accommodation are bays within mixed sex wards
Do all of the bays have three solid walls?
Are curtains or partitions used to divide bays on any wards?
Would a patient in a bay have to walk past a bay of the opposite sex for toilet / washing?
Are there any toilet or washing facilities which you designate as either male / female?
Estimate of the number of privately-funded cosmetic surgery with remedial NHS treatment
Number of patients contracting MRSA and C Diff (2007)
Average hospital bed occupancy for general and acute beds (last year)
What is the ratio of isolation beds to total beds within the Trust?
What % of these isolation beds are located in single rooms / single with en suite facilities?
What % of the isolation bedsare used for isolated infected patients?
Will all the wards in the Trust have been deep cleaned by the end of March 2008?
Have you bid for extra funding from the DoH to combat HAIs (last year)?
Have you received extra funding from the DoH to combat HAIs (last year)?
Do you routinely test your staff with diarrhoea for C Diff?
If they test positive, are they advised not to work?
Do you have a policy on the isolation of infected patients?
Is the operation of the isolation policy audited and who by?
Do you have the capability for diagnosis of C Diff infection 24/7?
Do you have specialist staff to tackle infection control? How many and what are they?
What is provided at the entrance to your infection wards for hand sterilisation?
Do you use hydrogen peroxide vapour generators or steam cleaning to tackle C Diff?
What constitutes an outbreak of C Diff that you would report? Number of cases / timescale
How many claims of a public liability nature were received by the Trust (2005 to 2007)?
How many claims of a employers liability nature were received by the Trust (2005 to 2007)?
Detail the level of insurance excess set on each policy
List all the site locations for maternity (consultant and nurse-led) and neonatal care
Number of deliveries at each maternity site (2006/07)
List any new maternity and neonatal units opened since 2000
List any maternity and neonatal units closed since 2000
List any maternity and neonatal units the Trust is planning to close in the future
For each maternity and neonatal unit, how many cases of MRSA and C Diff (2001/02 to 2006/07)
Number of women have had alcohol detoxification during pregnancy (last five years)
What % GP referrals for first outpatient appointments are made through Choose and Book
Has your Trust phased our paper releated referrals? For which specialties?
Does you Trust plan to phase out paper referrals in the future? If so when?
Has the phasing out of paper referrals been discussed and agreed with LMC?
Which of your services available through Choose and Book allow referral to named consultants
List of the diagnostic and therapeutic committee members and meeting dates

April 2008

Do you a system in place to ensure ongoing physiotherapy for muscular dystrophy?
Do you have physiotherapists for children and adults trained in muscular dystrophy?
Do you provide financial support for physiotherapists who would like training in MD?
Do you have a system in place to ensure rapid physio response for adults with MD?
What is the current waiting time for children and adults from referral to physio clinic?
Contact details for CEO, chairman and Director of Nursing
Membership of the DTC and a copy of the Trust's drugs formulary
Bank details of the Trust for payment of an invoice
Copy of IM&T strategy and IM&T plan
Total number of calendar days during which the hospital was place on highest alert level
Name and contact details of person responsible for mechanical and electrical engineering
Number of bed days lost due to delayed transfer of care (2006/07 and 2007/08)
Number of people employed who were later found to be illegal immigrants
Monthly hospital admissions for ST and non ST segment elevation myocardial infarctions
Copy of the Trust's annual turnaround report
Contact details of Head of ICT, Chief Technical Officer, Application Manager, Hardware Manager
Do you follow the DoH guidance in advertising the hospital travel costs scheme in clinic areas?
Do you follow the guidance advertising in A&E?
Name of person responsible for paying cash out of hours for travel costs
Do you pay all the car parking costs in accordance with the guidelines?
What do you pay per mile for reimbursement of car mileage?
If no, what is your current policy and why do you not confirm to national guidelines?
How many items of property reported stolen by patients during their stay (2007/08)?
How many of the stolen items were recovered and the outcome of each case?
Number of items reported stolen (2006/07)
Are many patients from Woking now required to travel to Ashford for treatment / clinics?
How many admissions were there to the neonatal unit (April to Sept 2007)?
How many admissions at 27 weeks and under were there to neonatal (April to Sept 2007)?
Is your neonatal unit designated at level 1, 2 or 3?
How many admissions to the neonatal unit by weight?
How many cots is your neonatal unit designed for?
How many admissions to neonatal intensive care (April to September 2007)?
How many full time equivalent neonatal nurses were employed (2006 and 2007)?
How many full time equivalent neonatal consultants were employed (2006 and 2007)?
As a % of 2001 BAPM standards, what were the neonatal nursing levels (2006 and 2007)?
How many in-utero transfers out of hospital inside and outside neonatal network?
How many ex-utero transfers out of hospital inside and outside neonatal network?
How many babies that were transferred out were for clinical, repatriation or capacity issues?
How many babies that were transferred in were for clinical, repatriation or capacity issues?
What was the average neonatal unit occupancy rate for each month (2006 and 2007)?
For how many days was the neonatal unit closed to new admissions (Apr to Sep 2007)?
How many neonatal cot days were provided in 2006 and 2007?
Cost to provide medication on prescription that goes unused (last five years)?
Number of significant event audits recorded where patient incorrectly declared dead
Explanation for incorrect death diagnosis
Brief details of what happened to patient following incorrect death diagnosis
Brief details of any remedial action taken following the incident
Total number of days that your hospital was on black / red alert (last five years)
What was the duration of each alert?
What were the reasons for you going on black and red alert?
What procedure does your hospital when going into black alert mode?
What is the impact on patient services of going into black alert mode?
What recent advice have you received from the DoH on optimum health occupancy?
Who is your Director of Nursing? Head of Midwifery? International Recruitment Manager?
Number of occasions on which you have had to call pest controllers (since 2006)
For each occasion state type of insect or animal that had to be removed
How many inpatients suffered deep vein thrombosis (2007/08)?
How may inpatients died from deep vein thrombosis (2007/08)?
Is your Trust aware of the CMO's recommendations on prevention of VTE?
Is your Trust aware of NICE guidelines on avoiding DVT?
Does your Trust undertake a documented mandatory risk assessment on patient admission?
Does your Trust have in place a multi-disciplinary thrombosis committee for VTE?
How many full and part time radiotherapy staff do you have currently?
How much funding has your radiotherapy received and from which sources (last five years)
Do you currently have a waiting list for radiotherapy treatment?
If patients are required to wait longer that four weeks, can they choose an alt venue?
What consideration is given to the effects of prolonged waiting times for radiotherapy?
Is the patient made aware of the effects extended waiting may have on their condition?
Do you currently have a waiting list for MRI scans?
If patients are waiting for longer than 13 weeks for MRI, can they choose and alt venue?
What consideration is given to the effects of prolonged waiting times for a MRI scan?
Information relating to staff sharing log-in indentifications and passwords
How many neonatal deaths (birth to 28 days) have been recorded (2002 to 2007)?
For each neonatal death, provide all documentation
In how many neonatal deaths were staff shortages during labour a contributing factor?
How many maternal deaths were recorded (2002/03 to 2006/07)?
For each maternal death, provide all documentation
How many full time midwives has the Trust employed (200/03 to 2006/07)?
In how many maternal deaths were staff shortages cited as a contributing factor?
Does your Trust use onsite / offsite decontamination services for surgical instruments?
Does your Trust use a private company for the decontamination of instruments?
Expenditure on decontamination services for surgical instruments (2007/08)
Number of operations in 2007 that were cancelled due to unsuitably cleaned instruments
Number of occasions in 2007 where instruments were broken by decontamination service
Number of occasions in 2007 where instruments were not properly cleaned by service
Number of occasions in 2007 where instruments were returned late by service

May 2008

What do you currently pay per minute for telephonic translation?
Who is your current telephonic translation service provider?
Would you be interested in a collaborative face to face service contract?
Total number of non-commercial R&D projects ongoing (2002/03 to 2006/07)
Total number of research publications (2002/03 to 2006/07)
Total amount of external, non-commercial R&D funding (2002/03 to 2006/07)
Copy of the financial services team structure charts
Number of staff within the Trust
Structure of the Trust
Chief executive contact details
Chief finance officer / head of finance contact details
Head of ICT contact details
Head of Estates contact details
List of doctors and other staff that make up the DTC
Does the Trust have a policy for venepuncture?
How many patients were given radiotherapy treatment for cancer (what % of all cancer patients)?
What was the average waiting time for adjuvant radiotherapy treatment (2007/08)?
How many linear accelerators (linacs) does your Trust have and what is their age?
How many radiotherapy fractions did each linac deliver (2007/08)?
Have you awarded a Trust-wide bonus for staff members this year?
How much was awarded and what was the criteria?
Has the Trust acheived a surplus / deficit in the most recent year?
Have any clinical or diagnostic services been closed in each of the last two years?
Quantity, manufacturer and supplier of desktop PCs in the Trust
Quantity, manufacturer and supplier of laptop PCs in the Trust
Quantity, manufacturer and supplier of servers in the Trust
Quantity, manufacturer and supplier of printers in the Trust
Quantity, manufacturer and supplier of thin client PCs in the Trust
Did you use a chlorine containing agent during the deep clean?
Did you use hydrogen peroxide vapour during the deep clean?
Does your Trust clean the rooms or bed spaces of C Diff patients at least daily with chlorine?
Does your Trust clean commodes and bathroom areas of C Diff patient each day?
Does your Trust terminally clean a bed space after the discharge of a C Diff patient?
Does your Trust pay bonuses in connection with performance against targets?
What type of bonus is given (cash or in kind) and how much was paid out for each target?
How many staff were given bonuses (2007/08 to date)?
What was the highest amount that was paid out as a bonus to an individual?
List all site locations at which you have an A&E department and state the type
Number of attendances at each A&E department (2007/08)
New A&E departments that have opened (since 2000)
A&E departments that have closed (since 2000)
A&E departments that are planned to close in the future
Contact details for the Head of Estates
MRSA and C Diff figures (2007 and 2007/08)
Current MRSA statistics at Ashford Hospital
List all the hospital services which patients, staff and visitors are charged to access
How much does the Trust charge for these services (and any changes in last three years)
Gross income received from the services (last three years)
List all categories of patient, staff and visitor which are exempt from charging for these services
Do charges cover all the cost of a particular service or do they provide a profit for the Trust?
What have any profits from services in the last year been used for?
Have the number of hospital services being charged for increased / decreased (last three years)?
How are patients informed about the hospital charges which they can expect?
What guidance have you received from the DoH about the number and level of charging?
Do other organisations charge for services on the hospital site?
List any additional ways in which the Trust raises revenue and how much is raised?

June 2008

Does the Trust have a formal policy governing the laundering of nurses' uniforms?
Are nurses' uniforms laundered on site?
If so, at what temperature are they washed?
If not, are they sent to an outside laundry to be processed?
Are nurses allowed to wash their uniforms at home?
If uniforms are laundered by an outside contractor, what guidance does the Trust give?
If uniforms are laundered by nurses at home, what guidance does the Trust give?
Name of external law firms who advised on the Trust's energy management scheme
List all the non-medical reasons for which operations were cancelled (2007/08)
For each cancellation reason, how many operations were cancelled (2007/08)?
How many patients had their operation cancelled more than once (2007/08)?
What was the highest number of times a patient had their operation cancelled (2007/08)?
How many A&E admissions were alcohol related (last three years)?
How many alcohol related admissions resulted in physical / verbal assaults?
How many alcohol related admissions resulted in damage to hospital property?
How many alcohol related admissions to A&E had a subsequent ward admission?
Expenditure on agency nursing (2007/08)
Single biggest payment for a single agency nursing shift and grade of nurse
Expediture on agency doctors (2007/08)
Single biggest payment for a single agency doctor shift and area of medicine
How many hours to lose and junior doctor posts are needed to meet 48 hour per week target
Copy of strategy on haematological cancer
Development of new services or treatments offered (or existing service development)
What care pathways are currently in place or being implemented next year?
What cancer networks are currently available through the SCT?
Name of your SCT cancer lead or senior staff for cancer
Expenditure on ICT contracts in excess of £20,000
Copy of corporate business plan 2008/09 and ICT strategy 2008/09
How many complaints against named consultant and ongoing proceedings?
Information on the tender process for applying for registration to preferred supplier list
Key contact information
How many eligible patients access revascularisation within 30 minutes of arrival?
Details of drug submission to the Trust's drug formulary
Number of children (<18) with cancer from Addlestone admitted to Trust (last 10 years)
Number of adults with cancer from Addlestone admitted to Trust (last 10 years)
Number of cancer patients from named streets in Addlestone
Copy of the Trust's drug formulary and last minutes of DTC
Contact for aural rehabilitation / hearing therapy
Contact for literature on litho and digital printing services
Copies of capital and estates plans / strategies
For how many days was the Trust place done on black alert (2006 to 2008)?
For each black alert, indicate the dates and reason for the alert
When the hospital is placed on black alert, what information is sent to local PCTs?
When the hospital is placed on black alert, what information is sent to local GPs?
Copy of discharge policy
How many serious untoward incidents (SUIs) (2007)?
Details of each SUI that took place (MRSA, C Diff, wrong treatment, equipment failure)
How many SUIs resulted in death (2007)

July 2008

What rheumatology services do you provide?
Do you have anuy nurse-led clinics for rheumatology?
Names of senior rheumatology staff (consultants or lead nurses)
Where do your rheumatology referrals come from?
Do you have any current planned service developments for rheumatology?
Do you have any strategy documents for rheumatology or action plans?
SUI details (2007)
SUI details (2008 to date)
Is there a turnaround plan produced by the Trust? Was a consultancy firm involved?
Please state how many patient changing rooms in total you have in your Trust
Please state how many changing rooms are single or mixed sex
Does your Trust have any mixed sex changing rooms without individual cubicles?
Does your Trust have any single sex changing rooms without individual cubicles?
Has your Trust received any complaints regarding patient changing rooms (last year)?
Does your Trust ever require patients to change clothes behind curtains by their bed?
Names of A&E department with / without a paediatric unit
Capacity of A&E departments without a paediatric unit
Details of a ward refurbishment which has led to an increase in single rooms on a ward
Details of a ward refurbishment which will lead to an increase in single rooms on a ward
Expenditure on private taxi for staff journeys (2006/07 and 2007/08)
Expenditure on private taxi for patient journeys (2006/07 and 2007/08)
Three most expensive private taxi journeys for staff and patients
Does that Trust have a contract with private taxi companies?
Number of patients treated with knife injuries (2006 to 2008)
Details of pest infestation (2005 to date)
Number of patients recorded as homeless on admission to hospital (last five years)
Trust protocol on patient pathways when the patient is identified with no fixed abode
Number of patients with no fixed adobe on discharge (last five years)
Number of patients with no fixed adobe as well as no relative or carer
Names of key people in the Trust
How many bariatric beds, trolleys, chairs, operating tables in the Trust?
Cost of bariatric beds, trolleys, chairs, operating tables in the Trust
Expenditure on the hire of bariatric equipment (2006/07 and 2007/08)
Contact details for the Chief Executive
Number of patients under 18 admitted / treated for stab wounds inflicted by another person
Contact details for the Head of Communications
Number of clinical and medical staff formally disciplined for alcohol / drugs offences
Trust guidance on how long staff should refrain from alcohol / drugs before returning to work
Copy of Trust turnaround plan (2006/07)

August 2008

Contact details for Chief Executive, Head of Finance, Head of IT, Head of Procurement
Does your hospital have a car park for patients?
Does your hospital have any plans to build / create a car park for patients in the future?
Is the car park managed by an outside contractor?
When is the contract up for renewal?
If you have an hourly rate for parking, how much is it?
Is there a cap / maximum parking charge?
Do some or all of the cancer patients visiting the hospital qualify for free parking?
Which cancer patients visiting the hospital qualify for free parking?
How does the free parking scheme operate?
Do some or all of the cancer patients visiting qualify for discounted parking / exemptions?
Which cancer patients qualify for discounted parking / exemptions?
How does the discount / exemption scheme operate?
How are cancer patients informed of the free / discounted parking schemes?
Does one person have specific responsibility for informing patients about the scheme?
Who has responsibility for telling patients about the scheme?
Who generally tells patients about the scheme?
Is the patient parking scheme official or discretionary?
Do some or all of the relatives / prime visitors to the hospital qualify for free parking?
Which relative / visitors to the hospital qualify for free parking?
How does the scheme operate? How do visitors claim the free parking?
Do some or all of the relatives / prime visitors qualify for discounted parking / exemptions?
Which relatives / prime visitors to the hospital qualify for discounted parking / exemptions?
How does the discount / exemption scheme operate?
How are relatives / prime visitors informed of free / discounted parking scheme?
Is the visitor parking scheme official or discretionary?
Do you collect feedback on your parking costs and free / discount schemes you offer?
Does you plan to introduce free parking and discount / exemption scheme for cancer patients?
Does your hospital inform patients about the Hospital Transport Costs Scheme (HTCS)?
Which patients are informed about the HTCS?
How are cancer patients informed of the HTCS?
Do you have a senior manaer or board level director responsible for managing HTCS?
Do you have reserved car parking spaces for cancer patients?
Did you consult disabled people in the development of you car parking policy?
Did your hospital review its parking charges after DoH guidance issued in 2006?
Total number of violent incidents recorded on hospital grounds (2006 and 2007)
Of the total violent incidents, how many were reported to police?
Of the total violent incidents, how many were recorded as involving a weapon?
Of the total violent incidents, how many were recorded as causing injury?
Number of patient falls in hospital by age, gender, hospital, ward (July 2007 to date)
How many staff found to be breaking data privacy rules / laws (last five years)?
How many staff reprimanded for breaking data privacy rules (last five years)?
Guidelines on undertaking disciplinary action against staff who break data privacy rules
What action is the Trust taking to guard against future breaches of data privacy rules?
How many women that have been subject of genital cutting were treated at the Trust?
Do you have any management schemes for GP referrals?
What services fo you operate referrals for chronic kidney disease, dermatology, minor surgery?
What % of referrals from GPs were considered inappropriate (last year)
Are you reviewing your referral management schemes?
Do you plan to implement any new referral management schemes in the next year?
The legal spend for named projects (external law firms advising the Trust)
Capital value of named project
Cancer patients from Chertsey
Cancer patients from Byfleet
Cancer patients from Weybridge
Expenditure on communications and PR (since 2000)
Name of external agencies to handle Trust communications / PR
Start date of use of external agencies to handle Trust communications / PR
Contract value of external agencies to handle Trust communications / PR
Number and WTE neurologists, neuropsychiatrists, neuropsychologists, paeds and elderly
How many epilepsy nurse specialists (number and WTE)?
How many general neurology clinics are held each week?
How many specific epilepsy clinics are held each week?
Do you have any transistion services for children with epilepsy?
Average waiting times for standard EEG, ambulatory EEG, MRI, CT, videotelemetry
Average waiting time for patients with suspected epilepsy to see neurologist / specialist
% of people with epilepsy that have a written care management plan
% of patients referred to neurologist presenting with seizure symptoms to A&E
Contact details of epilepsy lead
Number of babies born affected by maternal use of drugs / addiction (last five years)
Number of neonate withdrawal symptom from maternal use of drugs / addiction (last five years)
Expenditure on interpreting services (last two financial years)
Names and amounts paid to contractors that provide interpreting services to the Trust
Population covered by Trust
Historical records held by Ashford Hospital for Staines Boys Home (1900s to 1920s)
Number of babies born with foetal alcohol syndrome
Job descriptions for band 4, 5 or 6 clinical audit positions
Were any of the clinical audit posts matched under Agenda for Change?
What was the Whitley grade for each clinical audit post prior to matching?
What national profile were the clinical audit posts matched to?
Current contracts for cleaning or housekeeping (since 2000)
Previous contracts for cleaning or housekeeping (since 2000)
Contract details for window and doors
Do you have a diabetic department?
Do you fit insulin pumps (CSII) for adults and children?
How many new pumps have you fitted (last three years)?
What training do patients receive after starting insulin pump therapy?
On how many occasions has the Trust lost personal data (since 2007)?
On how many occasions has the Trust received reports of data breaches (since 2007)?
What disciplinary actions was taken against staff following data breaches?
Planned expenditure on electricity and gas (2007/08)
Expenditure on electricity and gas (2007/08)
From which budget was any overspend on electricity / gas taken from?

September 2008

Details of the proposed mortuary in Addlestone
Local population broken down by ethnicity (2007/08)
% and number of workforce by ethnicity (2007/08)
% and number of workforce who are BME (2007/08)
% and number of workforce who are white (2007/08)
% of medical consultants who are BME (2007/08)
% of Trust board members who are BME (2007/08)
% of those on Agenda for Change who are BME by payband (2007/08)
Number and % of total workforce who are subject to disciplinary procedure
Number and % of total workforce who are involved with grievance procedure
Number and % of total workforce who are involved with bullying and harassment procedure
Number and % of total workforce who are subject to capability procedure
Number and % of total workforce who are lodging employment tribunal claims
Number and % of total workforce who are made redundant
Number and % of total job applicants, shortlisted and successful who were BME
% of BME and white staff promoted and receiving training and development
Evidence of assessment and monitoring of all policies for race equality
Evidence of monitoring BME staff in post, training and promotion
Evidence of monitoring BME staffwho benefit / suffer through performance assessment
Evidence of monitoring BME staff subject to grievance / disciplinary procedure
Evidence of the number of BME staff that cease employment annually
Evidence of BME staff provided with opportunities for professional training / secondments
Evidence of under-representation of the uptake of professional training by BME
Evidence of mentoring scheme provided by senior leaders for BME staff
Evidence of processes to track career progression of BME staff
Evidence of BME population accessing services equitably
Evidence of action taken where services not equitably accessed by BME staff
Evidence of consultation with BME communities regarding service provision / change
Evidence of provision of interpreting services for BME patients
Evidence of ethnic monitoring data collected for all patients
Evidence of health needs assessments of BME communities
Copy of Race Equality Scheme
Number of mental illness patients that were registered on Care Programme Approach
Number of patients moved from Care Programme Approach (2007/08)
How many patients went though Care Programme Approach change (April 2008 to date)
Expenditure for electricity (2005/06 to date)
Expenditure for gas (2005/06 to date)
Expenditure for petrol (2005/06 to date)
Expenditure for oil (2005/06 to date)
Overall budget for energy bills (last three years)
Energy budget for 2008/09 and is it expected to be exceeded?
Value of invoices raised to overseas visitors (last three years)
Value paid for invoices raised to overseas visitors (last three years)
Value written off for invoices raised to overseas visitors (last three years)
Value outstanding for invoices raised to overseas visitors (last three years)
How much bad debt provision has been put aside for invoices raised to overseas visitors
Value outstanding for invoices raised to overseas visitors by country
Value written off for invoices raised to overseas visitors by country
How many overseas patients were invoiced by the Trust (last three years)?
How many overseas patients have sums outstanding (last three years)?
How many overseas patients have sums written off (last three years)?
Value of A&E activity of overseas visitors costed at National Tariff (last two years)
Cost of interpreting services (last three years)
How many births did the Trust deliver (last three years)?
How many births a year was the Trust's maternity unit designed for?
Expenditure on cancer drugs (2005/06 to 2007/08)
Number of cancer patients treated (2005/06 to 2007/08)
Number of FCEs for cancer treatment (2005/06 to 2007/08)
Expenditure on each cancer drug (2007/08)
Total volume of cancer drugs purchased (2005/06 to 2007/08)
Expenditure on salary overpayments to staff (last three years)
How much money has been recovered from salary overpayments (last three years)?
How much money is outstanding from salary overpayments (last three years)?
How much money has been written off from salary overpayments (last three years)?
How much bad debt provision has been put aside for salary overpayments?
How many staff have received salary overpayments (last three years)?
Copy of policy covering newborn and 6-8 week physical exams for hip dysplacia
Copy of 2007/08 annual report
Name of the education centre manager
Copy of 2007/08 annual report
Copy of Clinical Governance report 2007/08
Name of Chief Executive
Name and title of person responsible for Corporate Social Responsibility (CSR)
Name and title of person responsible for Local Area Agreement (LAA)
Name and title of person responsible for data security and governance (plus copy of policy)
Name and title of person responsible for shared services
Name and title of person responsible for power consumption
Copy of current corporate plan
Name of your childcare voucher supplier
Commission fee paid to current childcare voucher supplier
Number of employees using childcare voucher scheme
Contract end date and date to review the childcare voucher scheme
Contact details for Executive and Non-Executive Directors (also IM&T, HR and compliance)
Contact details for ICT
Details of contracts awarded to Humana (last three years)
Details of other contracts awarded following recommedations from Humana
Costs of other contracts awarded following recommedations from Humana
Brief description of the work following recommendations / involvement from Humana
Do you currently offer childcare vouchers to your staff?
Which childcare voucher do you use?
When did your childcare voucher scheme start?
When was your contract with your voucher provided last renewed?
Are you tied in to your existing provider? Would you be free to move to a different provider?
When do you expect to review your scheme?
What administration fee are you paying your current provider (as % of face value)?
How many active members are in your childcare voucher scheme?
Does your voucher provider offer any additional services or benefits?
Do you operate your own payroll services or use an external payroll provider?
How would you grade the customer service provided by your voucher provider?
Contact details for the person responsible for your voucher scheme
Contact details for the person responsible for employee benefits
How many employees are on your payroll?
Have you got any plans to introduce a childcare voucher scheme (if you do not do so)?
Copy of a detailed structure chart of the Marketing / Communications function
Copy of a detailed structure chart of the HR function
Details of the structure of your HR department
Expenditure on interpretation services for the treatment of foreign-language patients (2007/08)
Names and head office details of the interpretation services used by the Trust (2007/08)
Copy of the contract / agreement documents between Trust and interpretation service (2007/08)
List of languages that have needed interpretation (2007/08)
Expenditure by facility / department of the use of interpretation services (2007/08)
Expenditure on interpretation services (2006/07)
Names and head office details of the interpretation services used by the Trust (2006/07)
Copy of the contract / agreement documents between Trust and interpretation service (2006/07)
List of languages that have needed interpretation (2006/07)
Expenditure by facility / department of the use of interpretation services (2006/07)
Copies of any documents distributed to staff on the treatment of foreign-language patients
Details of payouts to patients following claims for compensation (2008 to date)
Details of each individual complaint / claim (date, age, gender, result, amount - 2008)
Total sum paid out to patients following compaints / claims (2007)
Details of each individual complaint / claim (date, age, gender, result, amount - 2007)
Provision of the morning-after pill / emergency contraception to pupils on school premises
How many schools do you provide the emergency contraception service?
List of schools where the Trust provides emergency contraception service?
Total number of morning-after pills / doses provided 2006/07 school year
Breakdown of morning-after pills / doses by school year group (2006/07)
Total number of morning-after pills / doses provided 2007/08 school year
Breakdown of morning-after pills / doses by school year group (2007/08)
Details of meals provided for hospital inpatients (provider and preparation location)
Total cost of meal preparation and provider (2007/08)
Total number of meals delivered to patients (2007/08)
Breakdown for each hospital showing cost of meal preparation (2007/08)
Breakdown for each hospital showing number of meals delivered (2007/08)
Copy of contracts / agreement documents with provider of inpatient hospital meals (2007/08)
Total cost of meal preparation and provider (2006/07)
Total number of meals delivered to patients (2006/07)
Breakdown for each hospital showing cost of meal preparation (2006/07)
Breakdown for each hospital showing number of meals delivered (2006/07)
Copy of contracts / agreement documents with provider of inpatient hospital meals (2006/07)
Copies of menus, food sheets, nutritional information used patients

October 2008

Names and job titles for all consultants, junior doctors, senior nurses, managers
Are cleaning services within your Trust contracted out or delivered in-house?
Expenditure on cleaning (2003/04 to 2007/08)
Full time equivalent cleaners working at the Trust (contract or in-house)
Does your Trust have a system for staff to report where cleaning has been sub-standard?
Copy of NICE implementation plans relevant to 2008/09
Copy of the process you use to implement NICE guidance
Names of members of your NICE implementation committee / group
What criteria and testing is applied during the prescription of Ritalin (<>16 year olds)?
Are there any other courses of treatment in conjunction with a course of Ritalin?
Are there any other courses of treatment instead of a course of Ritalin?
What are the costs of extra treatment in conjunction with Ritalin?
What are the costs of extra treatment instead of Ritalin?
Number of patients who have been prescribed an alternative course to Ritalin
How long is the average period of Ritalin prescription / treatment (<>16 years olds)?
Number of patients that continue a prescription of Ritalin after 16 years old
Number of requests for patient information from the local council (last three years)
Number of times the Caldicott Guardian approved the transfer of information to councils
What was the council's stated purpose for the request and details of the information sent?
Details of instances where services provided by the council were withdrawn as a result
Which antibiotic do you use for routine prophylaxis in trauma orthopaedic surgery?
Which antibiotic do you use for routine prophylaxis in elective orthopaedic surgery?
Has there been any change in antibiotic used / regimen (last three years)?
Which antibiotic do you use if the patient is allergic to penicillin and specify the doses?
Number of Clostridium Difficile cases and number of admissions (last three years)
Contracts awarded to United Health (last three years)
Amount of the contract(s) awarded to United Health (last three years)
Brief description of the work under contracts awarded to United Health (last three years)
Copy of all RIDDOR reports compiled by the Trust and submitted to HSE (2008 to date)
Job title of the most senior communications professional
The remit of the most senior communications professional
Current salary of the most senior communications professional
Number of staff under the responsibility of the most senior communications professional
Total budget under the responsibility of the most senior communications professional
Job title of the line manager of the most senior communications professional
Number of staff in the organisation
Annual turnover of the organisation
Copy of the 2008 Healthcare Commission ratings for quality of care and use of resources
Name of person responsible for IT network infrastructure
Name of person responsible for introducing IT solutions (ICT department)
Name of person responsible for introducing IT solutions (clinical department)
Name of person responsible for clinical productivity related to patient care
Name of person responsible for blood traceability and quality control
Name of person responsible for NPSA compliance notice number 24
Name of person responsible for document management
Name of preferred manufacturer - fixed network infrastructure equipment
Name of preferred manufacturer - wireless network equipment
Name of preferred manufacturer - telephony systems equipment
Name of preferred manufacturer - mobile computing equipment
Name of preferred manufacturer - patient identification equipment
Name of preferred manufacturer - electronic document management solution
Name of preferred manufacturer - blood traceability equipment
Does your Trust have any washing facilities for patients that are not single sex?
Does your Trust have any toilet facilities for patients that are not single sex?
Does your Trust have any nightingale-style wards for patients that are not single sex?
Does your Trust have any wards that are not single sex with curtains used to segregate bays?
Does your Trust have any wards that are not single sex with partitions used to segregate bays?
Does your Trust have any wards that are not single sex with bays with three solid walls?
How many times have your procedures on patient segregation been breached (2007/08)?
How many complaints have your Trust received regarding patient privacy and dignity?
% of beds that are in single rooms
Have you agreed a C Diff target with your PCT (2008/09)?
C Diff year end target and 2007/08 baseline figure
How many cases of C Diff have been recorded (as at 30/09/08)?
If the Q3 C Diff figure was doubled, what would be the financial penalty for the full year?
Number of Lap Cholecystectomies (last two years)
Contact details of Head of Estates
How much was recovered for overseas visitors and Surrey PCT contribution?

November 2008

Do you have prescribing guidelines for the treatment of chronic pain?
Could I have a copy of the prescribing guidelines?
Are the prescribing guidelines joint with any other PCTs, hospitals or Trusts?
Do you use guidelines from other Trusts? Name the Trust
Do you have a general prescribing formulary? Could I have a copy?
Highest hourly rate paid to an agency staff worker (last six months)
How much the agency worker received and how much was retained by the agency?
Expenditure on bariatric trolleys, beds, fridges and other equipment for obese patients (2008)
Exact costs and details of Trust spending on bariatric equipment (2007)
Exact costs and details of Trust spending on bariatric equipment (2006)
Are there any special arrangements made by the Trust for obese patients?
How many chaplains (full and part-time) are employed by the Trust?
Expenditure on chaplains annually
How many operations were cancelled on the day of admission (last three years)?
Breakdown of the reasons for operation cancellations (beds, equipment, theatre time)
Location and number of maternity units, capacity and births (2007/08), FTE midwives
Current number of vacant posts for midwives and maternity support workers
Expenditure on interpreter services (2007/08) and most requested language
Annual income from NHS salary (plus overtime and awards) for highest paid doctor
Annual income from NHS salary (plus overtime and awards) for highest paid nurse
Are bank nurses who only work as bank nurses entitled to statutory maternity leave?
Copies of any guidance to staff in order to respect the religious priniciples of muslims
All budgets that are lower in 2008/09 than outturn spending in 2007/08

December 2008

Total number of medical records either lost, stolen, inappropriately disposed (last three years)
How many times did the Trust use the Regulation and Investigatory Powers Act?
Name of lead contacts in ICT / I&MT, radiology and cardiology
How many GP referrals have you had for orthopaedics, derm, cardio, ENT, minor ops?
Number of times the Trust has released a patient's details to any external public body?
Copies of all the prescribing formularies in use in your organisation
Complete list of all contractors and consultants for new builds and refurbishments
Copy of organisational charts for non-clinical areas of the Trust
Do A&E staff routinely check whether a child is subject to a child protection plan?
Copy of the structure chart for finance teams with job titles
Are cleaning services contracted out or delivered in-house?

Questions asked in 2008

Requests Received

About the Trust

Ashford Hospital

St Peter's Hospital