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The Trust is committed to the effective and timely investigation and response to any allegation of clinical negligence. In managing claims, the Trust aims to achieve an equitable outcome for all parties concerned, to take appropriate corrective action, facilitate wider organisational learning and to reduce the risk of future litigation.


Purpose and Scope

The purpose of this policy is to detail the structure and framework for the management of clinical negligence claims at Ashford & St Peter’s Hospitals NHS Foundation Trust (the Trust). The policy takes account of statutory requirements and guidance and defines the claims process, the roles and responsibilities of staff within the Trust and relationships with claimants and third parties such as the National Health Service Litigation Authority (NHSLA) and Solicitors.

The policy also addresses the possible link between an adverse verdict at a Coroner’s Inquest and a clinical negligence claim and details the actions that will be taken in the event of the Trust instructing Solicitors to represent the organisation at Inquest. The policy should be read in conjunction with the NHS Litigation Authority’s Clinical Negligence Reporting Guidelines which may be downloaded from


Policy Details

Download: PDF version
Compiled by: Claims and Coroners Manager
Ratified by: Trust Board
Date Ratified: February 2014
Date Issued: February 2014
Review Date: February 2017
Target Audience: All staff
Contact name: Claims and Coroners Manager


See also:

  • The Reporting and Management of Incidents.
  • Complaints Procedure.
  • Standing Financial Instructions.
  • Policy for Non Clinical Claims.
  • Being Open & Honest Policy.
  • PALS Operational Policy.
  • Template for PICC report for Integrated Governance Assurance Committee.
  • Management and reduction of Stress Policy.
  • Guidelines for Managers on receipt of a request for financial compensation from a Complainant (Remedy).
  • Guidelines for using Interpreting Services.
  • Records Management Policy.
  • Learning, Education & Development Policy.