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This policy sets out the protocol for the management of actual and potential non-clinical claims throughout the Trust. It details actions to be taken to ensure the risks to the Trust are minimised and that the Trust is fully informed on claims it may face. The Trust will follow the requirements and note the recommendations of the NHS Litigation Authority (NHSLA) in the management of Non Clinical claims.

This policy aims to ensure that there is a co-ordinated response to legal claims arising from Employer’s Liability and Public Liability. This includes slips, trips and falls and accidents at work. (This policy is not intended to cover clinical negligence claims or claims by staff regarding their employment/contractual position, which are the subject of separate policies)



This policy is relevant to all trust staff and the public who are making non-clinical claims.


Policy Details

Download: PDF version
Compiled by: Claims and Coroners Manager
Ratified by: Risk Scrutiny Committee
Date Ratified: November 2013
Date Issued: November 2013
Review Date: November 2016
Target Audience: All staff
Contact name: Claims and Coroners Manager


See also:

  • Policy for the Reporting and Management of Incidents (Including the Investigation of Serious Untoward Incidents)
  • Complaints Policy.
  • Policy for Handling of Clinical Negligence
  • Claims Standing Financial Instructions